This Privacy Policy explains how Medplix.AI ("Medplix", "we", "us", or "our") collects, uses, discloses and safeguards your information when you visit our website, request a demo, or use our healthcare management platform and related applications (collectively, the "Services"). By using the Services, you agree to the practices described here.
On this page
Information we collect How we use it Sharing Patient & clinical data Security Your rights Cookies Contact1. Information we collect
Information you provide
- Demo / contact requests: your name, phone number, email address, organisation (hospital/clinic/lab/pharmacy) name, city and business type.
- Account & billing: if you subscribe, details needed to set up and bill your account (handled via secure third-party payment providers — we do not store full card numbers).
- Communications: messages you send us by form, email, phone or WhatsApp.
Information collected automatically
- Basic usage and device data (IP address, browser type, pages viewed) and cookies, used to operate and improve the website.
2. How we use your information
- To respond to demo requests and enquiries and contact you about the Services.
- To provide, maintain, secure and improve the Services.
- To process subscriptions, billing and support.
- To send service updates and, with your consent, relevant offers (you can opt out anytime).
- To comply with legal obligations and prevent fraud or misuse.
3. How we share information
We do not sell your personal information. We may share it only with:
- Service providers (e.g. hosting, email/form delivery, payment processing) who process data on our behalf under confidentiality obligations.
- Legal authorities where required by applicable law, regulation or valid legal process.
- Business transfers in connection with a merger, acquisition or sale of assets, with notice where required.
4. Patient & clinical data (important)
When a healthcare provider uses Medplix.AI, the provider (our customer) is the owner and controller of any patient, clinical, diagnostic and pharmacy records entered into the platform. Medplix acts as a processor and stores this data in a tenant-isolated manner, accessible only to the provider's authorised users. Our AI Connect feature is read-only and exposes a given organisation's data only to that organisation. We do not use patient records for advertising. Providers are responsible for obtaining any patient consents required by law.
5. Data security & retention
We use industry-standard safeguards including encryption in transit, role-based access controls, audit logs and secure cloud infrastructure. No method of transmission or storage is 100% secure, but we work to protect your data and limit access on a need-to-know basis. We retain personal information only as long as necessary for the purposes above or as required by law.
6. Your rights
Subject to applicable law, you may request to access, correct, update or delete your personal information, or opt out of marketing communications. To exercise these rights, contact us using the details below.
7. Cookies
Our website uses essential cookies to function and may use analytics cookies to understand usage. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.
8. Children
The Services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version. Continued use of the Services after changes means you accept the updated policy.
10. Contact us
For any privacy questions or requests:
- Email: support@medplix.ai
- Phone: 95408 89999
See also our Terms & Conditions.